Refund & Cancellation Policy
Effective 29 October 2026
This policy covers payments made to Eventity Technologies (SMC-Private) Limited for Eventity community subscriptions.
Cancelling within 48 hours: 90% refund
If you cancel within 48 hours of paying for a new subscription or a renewal, we refund 90% of that payment. The other 10% covers payment-processing costs.
To cancel, contact us (details below) with the community name and the phone number on your account. The community is closed, or returned to its previous state for a renewal, once the refund is made.
After 48 hours
A month that has started isn’t refunded after 48 hours. You can still cancel at any time to stop the next renewal; the community stays open until the end of the month you’ve paid for.
Charged more than the advertised price
If you were charged more than the price advertised to you when you paid, or charged twice for the same thing, we refund the extra amount in full, whatever the time since payment. This is our responsibility, not yours.
Google Play and App Store purchases
Subscriptions bought in the app through Google Play or the App Store are billed by them, so refunds are made through their own refund process. You can also contact us and we’ll help.
How refunds are paid
Refunds go back to the original payment method, normally within 7–14 working days of approval (timing also depends on your bank or wallet). Transfers are refunded to the account they came from.
Payments to communities
Event fees, fines, dues and contributions are paid to the community, not to us. Ask that community’s admins or treasurer about refunds for those.